Use Cases
Your Guests Are Planning Their Stay Without You
Every night, your guests sit in rooms you spent millions designing and open Google to figure out where to eat. They scroll TripAdvisor for things to do tomorrow. They ask their Uber driver for a recommendation. Not because your concierge team isn't excellent — but because most guests never approach the desk. TotalGuest puts your property's local expertise directly on the device they're already using, at the exact moment they're making decisions.
You're Losing Revenue to Apps Your Guests Found in the Lobby
When a guest books a sunset sail through Viator or a dinner reservation through Google Maps, your property earns nothing. That referral revenue — commissions on dining, tours, excursions, and local experiences — flows entirely to third-party platforms. TotalGuest routes those same bookings through your property, so every recommendation you make generates revenue while elevating the guest experience.
Your Guest Experience Ends at the Property Line
You measure room cleanliness, staff responsiveness, check-in speed. But you have zero visibility into the 60+ waking hours your guests spend off-property — the dinners, the day trips, the discoveries that define how they'll remember their stay. TotalGuest gives you, for the first time, data on what your guests do beyond your walls, which experiences drive satisfaction, and what brings them back.
Every Guest Gets the Same Welcome Card
A honeymooning couple and a family of five receive the same printed list of local recommendations. A wellness traveler and an adventure seeker see the same brochure. One-size-fits-all curation signals to your most discerning guests that you don't know them. TotalGuest delivers a personalized itinerary shaped by each guest's preferences, occasion, and travel style — so every stay feels individually curated.
Your Concierge Team Can't Scale to Every Guest
Your best concierge can deliver an extraordinary experience — for the guests who ask. But most don't. And even the most talented team can't personally guide 200 rooms through four days of dining and discovery. TotalGuest extends your concierge's expertise to every guest, every day, without adding headcount or requiring staff involvement. It's your team's knowledge, delivered at scale.
See how it works for your property
We're selectively onboarding luxury partners who share our belief that guest experience technology should be invisible, personal, and extraordinary.
20 minutes · No commitment · Tailored to your property type