Terms of Service

Last Updated: February 16, 2026

These Terms of Service ("Terms") govern your access to and use of the TotalGuest platform, website, and related services (collectively, the "Service") provided by Keen Apps, LLC ("Company," "we," "us," or "our"), a Georgia limited liability company with its principal place of business at 4279 Roswell Road, 208-156, Atlanta, GA 30342.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Definitions

"Client" refers to the hotel, resort, hospitality property, or business entity that subscribes to TotalGuest.

"End User" or "Guest" refers to the guests of a Client who interact with the TotalGuest platform as part of their stay.

"Platform" refers to the TotalGuest software application, including all white-labeled interfaces, AI-powered itinerary tools, analytics dashboards, and related technology.

"Content" refers to recommendations, itineraries, local business information, images, text, and other materials generated or displayed through the Platform.

2. Service Description

TotalGuest provides an AI-powered, white-labeled guest itinerary platform for hospitality properties. The Service includes personalized itinerary generation, local recommendation curation, guest experience analytics, and related tools as described on our website and in applicable service agreements.

3. Account Registration and Eligibility

To use the Service as a Client, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years of age and have the legal authority to enter into these Terms. You agree to notify us immediately of any unauthorized use of your account.

4. Subscription and Payment

4.1 Subscription Plans

Access to the Service is provided on a subscription basis as described on our pricing page or in a separate service agreement. Subscription plans vary by features, room count, and number of properties.

4.2 Billing

Unless otherwise specified in a written agreement, subscriptions are billed annually in advance. All fees are quoted in United States Dollars and are non-refundable except as expressly stated in these Terms or in our Five-Star Guarantee.

4.3 Price Changes

We may adjust pricing with at least 60 days' written notice prior to the start of your next renewal term. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

4.4 Taxes

You are responsible for all applicable taxes, duties, and levies associated with your subscription, excluding taxes based on our net income.

5. Free Trial

We may offer a complimentary trial period ("Free Trial") at our discretion. During the Free Trial, the Service is provided "as is" and we may limit certain features. We reserve the right to modify or discontinue the Free Trial at any time. If you do not subscribe to a paid plan before the end of the Free Trial, your access to the Service will be suspended.

6. Five-Star Guarantee

Subject to the terms of your service agreement, if you are dissatisfied with the Service at any point after your paid subscription begins, you may request a refund of your most recent month's payment. This guarantee applies once per Client account and must be requested in writing to support@totalguest.com.

7. Use of the Service

7.1 Permitted Use

You may use the Service solely for the purpose of providing AI-curated guest itineraries and related hospitality services to your property's guests, in accordance with these Terms and any applicable service agreement.

7.2 Restrictions

You agree not to:

  • Sublicense, resell, or redistribute the Service to third parties not affiliated with your property or property group

  • Reverse engineer, decompile, or disassemble any portion of the Platform

  • Use the Service to transmit malware, spam, or any harmful or unlawful content

  • Interfere with the security, integrity, or performance of the Service

  • Scrape, harvest, or extract data from the Service through automated means except through our provided APIs

  • Use the Service in any manner that violates applicable law or regulation

  • Misrepresent the source or ownership of the Platform to your guests or any third party

8. White-Label License

Subject to your active subscription, we grant you a limited, non-exclusive, non-transferable license to display the Platform under your property's branding, including your logo, brand colors, and visual identity. This license does not transfer ownership of the Platform or any underlying technology. We retain all rights not expressly granted.

9. Intellectual Property

9.1 Our Property

The Service, Platform, and all related technology, algorithms, designs, documentation, and content created by us are and remain the exclusive property of Keen Apps, LLC. Nothing in these Terms transfers any intellectual property rights to you except the limited license described in Section 8.

9.2 Your Property

You retain all rights to your trademarks, logos, brand assets, and proprietary content that you provide to us for the purpose of white-labeling and customization. You grant us a limited, non-exclusive license to use these materials solely for the purpose of delivering the Service.

9.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you agree that we may use and incorporate such feedback without restriction or compensation to you.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Service, including the collection of guest data through the Platform, complies with all applicable privacy and data protection laws in your jurisdiction.

11. Third-Party Services and Content

The Service may include recommendations for, or links to, third-party businesses, including restaurants, tour operators, and activity providers. We do not control, endorse, or guarantee the quality, safety, or availability of any third-party service. Your guests' interactions with third-party businesses are solely between your guests and those businesses. We are not liable for any damages, losses, or disputes arising from third-party services.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, RECOMMENDATIONS, OR ITINERARIES GENERATED BY THE PLATFORM, INCLUDING AI-GENERATED CONTENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEEN APPS, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Keen Apps, LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any content or data you provide through the Service.

15. Term and Termination

15.1 Term

These Terms are effective as of the date you first access or use the Service and continue until terminated.

15.2 Termination by You

You may terminate your subscription by providing written notice at least 30 days prior to the end of your current billing period. Termination takes effect at the end of the then-current billing period.

15.3 Termination by Us

We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay applicable fees, or if we are required to do so by law. We may also discontinue the Service entirely with 90 days' written notice.

15.4 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination, after which we may delete it. Sections that by their nature should survive termination will survive, including Sections 9, 12, 13, 14, and 17.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account at least 30 days before they take effect. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the updated Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction of such courts.

18. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any applicable service agreement, constitute the entire agreement between you and Keen Apps, LLC regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Force Majeure. We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, or government action.

19. Contact Information

If you have questions about these Terms, please contact us:

Keen Apps, LLC 4279 Roswell Road, 208-156 Atlanta, GA 30342